Ritz haven
PLEASE READ THESE PRIVACY STATEMENT CAREFULLY BEFORE USING THIS SITE. THIS IS A BINDING LEGAL AGREEMENT. BY ACCESSING AND CONTINUING TO USE THE SITE, YOU AGREE TO EACH AND EVERY ONE OF THESE PRIVACY STATEMENT. PLEASE DO NOT USE THE SITE IF YOU DO NOT AGREE TO EACH AND EVERY ONE OF THESE PRIVACY STATEMENT.

Privacy Statement
DATA COVERED BY THIS PRIVACY STATEMENT

This Privacy Statement describes the privacy practices of the Ritz Haven for data that we collect:

  • through websites operated by us from which you are accessing this Privacy Statement, including ritzhaven.com and other websites owned or controlled by the Ritz Haven Group (collectively, the Websites);
  • through the software applications made available by us for use on or through computers and mobile devices (the Apps);
  • through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our Social Media Pages);
  • through email messages that we send you that link to this Privacy Statement and through your communications with us online or in person;
  • from third parties such as Authorized Licensees, Strategic Business Partners, Owners and Franchisees, and Other Sources, such as public databases, marketing partners, and other third parties.
  • when you visit or stay as a guest at one of our properties, or at homes and villas offered on the Homes and Villas by Ritz Haven platform (Homes and Villas), or through other offline interactions (collectively, Property Visits and Offline Interactions).
Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the "Online Services" and, together with the Property Visits and Offline Interactions, the "Services." By using the Services, you agree to the terms and conditions of this Privacy Statement.


THE DATA WE COLLECT


At touchpoints throughout your guest journey, we collect Personal Data in accordance with law, and to serve you better. Personal Data is information that may identify you as an individual or relate to you as an identifiable individual, such as:

  • Name
  • Gender
  • Postal address
  • Telephone number
  • Email address
  • Credit and debit card number or other payment data
  • Language preference
  • Date and place of birth
  • Nationality, passport, visa or other government-issued identification data
  • Important dates, such as birthdays, anniversaries and special occasions
  • Membership or loyalty program data (including co-branded payment cards, travel partner program affiliations)
  • Employer details
  • Travel itinerary, tour group, or activity data
  • Prior guest stays or interactions, goods and services purchased, special service and amenity requests
  • Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts
In more limited circumstances, we may also collect:

  • Data about family members and companions, such as names and ages of children
  • Biometric data
  • Financial information
  • Images and video and audio data via: (a) security cameras located in public areas, such as hallways and lobbies, in our properties; and (b) body-worn cameras carried by our loss prevention officers and other security personnel
We may also collect information about your Preferences that we use to make your current and future stays and experience with us more enjoyable, including information about your interests and other relevant information about you that we learn about during your stay. This may also include any likes and dislikes about our services that you tell us about so that we can improve our services, and specific dietary or health restrictions to ensure your wellbeing. We may also collect your "Personal Preferences," that may include details of your special anniversaries (such as your birthday or wedding anniversary), what type of activities you prefer to take part in when staying with us, and your hobbies. Personal Preferences may also include details about who you usually travel with, their relationship to you, and your marital status.

If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

Third Party Advertising: We may use third-party advertising companies to serve advertisements regarding goods and services that may interest you when you access and use the Online Services, other websites, or online services. To serve such advertisements, these companies place or recognize a unique cookie on your browser (including through use of pixel tags).


How You Can Request to Access, Change, Delete, Restrict the Use or Object to the Processing of Your Personal Data

If you would like to request to access, change, delete, restrict the use of, or object to the processing of your Personal Data that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by law), please contact us at privacy@ritzhaven.com. Please see also, Contact Us.


For your protection, we only fulfill requests for the Personal Data associated with the email address and/or loyalty account number that you identify in your request, and we may need to verify your identity before fulfilling certain requests. When permitted by law, we may charge an appropriate fee to cover the costs of responding to your request.

Ritz Haven acknowledges and respects our guests' privacy and we will try to comply with your request as soon as reasonably practicable and consistent with applicable law.

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